Frequently Asked Questions at Turbo Casino
Up to now, players that joined Turbo Casino, had various questions along their Turbo journey. We have collected all of the important FAQ's together with our answers for you so that you have access to all the information you seek. Should you still have any questions, feel free to contact our customer support via email, live chat or telephone.
Am I allowed to play at Turbo Casino?
Every person in the world who is at least 18 years or older is able to signup and play at Turbo Casino. Please keep in mind that due to legislations in specific countries, it might be that your country of residence, is on our restricted list. The restricted countries are listed in our terms and conditions under the chapter, "Account Rules".
What kind of games can I play at Turbo Casino?
Turbo Casino offers a full portfolio of casino games. The most popular games such as: Roulette, Blackjack, Video Slots and Classic Slots; can be played on your desktop, tablet or mobile phone. Turbo Casino offers a wide variety of games provided by renowned game suppliers: NetEnt, Microgaming and Amatic Industries.
How do I know the games are fair?
All of the games that you can play at Turbo Casino are provided by tier 1 suppliers. They are under strict supervision by a regulator and other third parties that perform periodical audits and provide certification for the developed RNG's (Random Number Generators) by these companies. Turbo Casino is also under strict supervision and our games and services are licensed by the MGA (Malta Gaming Authority).
Can I play for fun?
It is possible to play our games without depositing any real money. Make sure you're not logged in on the website; then simply load one of our casino games and you can immediately try out the games for free. However, the real entertainment starts when you play for real credits. That’s why all players who register at Turbo Casino qualify for 51 free spins on one of the selected video slots: Book of Aztec, Admiral Nelson or Ultra 7.
Is it legal to play at Turbo Casino?
The MGA has granted Turbo Casino a gaming license, to provide games of chance over the internet and therefore playing at Turbo Casino is legal. However, it might be that the country you reside in has a licensing system where Turbo Casino does not hold a license. In such an event, you might not be allowed to play at Turbo Casino. Even though our operations are legal, local laws might view this differently.
LIVE CASINO FAQ
What are the opening times of the Turbo Live Casino?
At Turbo Casino you can enjoy playing live casino games, such as Roulette and Blackjack, 24 hours a day, 7 days a week and 365 days a year.
Can I play with fun credits?
It is possible to play Live Casino games for fun credits. However, this is only possible while playing Roulette and the option is given only on your very first visit to the live casino.
How do Live Casino games work?
On the beautiful Mediterranean Island of Malta there is a studio built that hosts the live casino games. The high-tech studio with state-of-the-art technology offers various Blackjack and Roulette live dealer games which are streamed on your PC, tablet or mobile phone. Simply open a table, place your bets and let the fun begin.
What is the bet limit range on your tables?
The bet sizes available differentiate per table. This is clearly displayed before you start a table. For example, the VIP Roulette tables offer bets from 5 Euros (or equivalent in your personal currency) up to 150,000 Euros.
Is it easy to register an account?
Yes! Click on the "register" button at the top of the page and you’ll be on your way. The process is self-explanatory: put in your name, email, password, and a few more details. When you submit your details, an email will be sent to you with an account activation link. This email is sent out immediately so if you do not receive it, please check your spam folder. By clicking on the link inside the email, your email address will then have been validated on your casino account. Now you can go ahead and make a deposit. Luck is just one spin away!
Can I have more than one account?
No, you can only have one account. If you need to change your email address then please contact the customer support and they will assist you. Using more than one account violates our terms and conditions and will result in both accounts being locked and the funds will be removed.
Having trouble opening an account?
Please contact the customer support agents who will assist you with creating your account. A screenshot can come in handy, so please make sure to send a screenshot to the support agents assisting you so that we can pinpoint the problem and solve it for you on the spot.
What is the welcome bonus?
New players at Turbo Casino are eligible for 51 free spins on the video slots: Book of Aztec, Admiral Nelson or Ultra 7, upon registration. This bonus has country restrictions so it's good to read the bonus page 's terms and conditions first. We also offer a 100% up to €151 first deposit bonus and you receive an extra 100 free spins on the same video slots, mentioned above.
What do I need to do to receive bonuses?
Once you have registered account, you will automatically receive bonuses due to you in your account. Please keep in mind that some bonuses are offered with specific bonus terms and conditions. The general bonus terms can be found on our promotions and bonus terms page.
Can I choose not to receive any bonuses?
It is always possible to cancel a bonus in your account. Simply click on your name at the top of the site. There you can find a cancellation button for the bonuses on your account. If you prefer to be permanently excluded from receiving bonuses then you can opt-out from receiving bonuses, through the "My Profile" section located in "My Account ".
What are the PC, mobile, or tablet requirements for playing?
There are no special software downloads needed to play. Turbo Casino is built on the latest technology which is supported by the majority of devices. This same technology is applicable to our games too. This means that you are not required to download any software or plug-ins, in order to play. It's that easy!
Are cookies used on this site?
Why isn't the game loading?
The majority of our games use the latest HTML5 technology while some of our games also use Flash and Java. For Flash and Java games to work properly, you may need to select to allow the plug-ins to work. If there is still an issue then try cleaning your cache and cookies or simply update your browser to the latest version. If the issue still remains then please contact our customer support team for assistance.
I was playing a game but now it is locked/frozen. What happens to my bets?
Don’t panic! All bets placed are logged on our servers. We can find and resolve the specific game round with the correct result of the RNG outcome. Nevertheless, if you simply refresh your browser it will let you continue and you will see the outcome of the bet.
When is customer support available?
At Turbo Casino, you can always reach us via email, live chat or telephone. The live chat and telephone are available daily between 09:00 and 01:00 CET.
What languages are available at customer support?
We have many support agents available who can communicate with you in English.
Which deposit option can I use to make a deposit?
There are many options available and always more being added. Log in to see the latest deposit options available. The most common used deposit options are: Trustly, MasterCard, Visa and Banke Wire Transfer.
How much do I need to deposit, to start playing?
There is a minimum deposit of 10 euros and for a bank transfer the minimum deposit is 30 euros.
How do I make a deposit?
Log in to your account and then click on the "deposit" button. This will take you to the deposit page with all the different deposit options that we offer. Choose your desired deposit method and then insert your details as requested. From start to finish this process only takes a few seconds.
Do I need to send documents to prove my identity?
International laws and regulations require us to verify identity of players that make a deposit and/or a withdrawal of funds. Customer support will take care of this and they will inform you, when you need to send in the required documents.
What are Turbo Casino’s bank transfer details in order to make a bank deposit?
Turbo Casino has various bank accounts. The bank account that should be used to transfer funds into, depends on the currency you have selected. Please select the bank transfer method on the deposit page along with the currency to find the relevant information.
How long does a withdrawal take?
We process your withdrawal request during working days, within 24 hours. The full processing time depends on the withdrawal method selected and can take up to 5 business days. For a bank transfer withdrawal, this typically takes 2 days.
Do you charge money for withdrawals?
No! We do not charge any fees for making a withdrawal. If you make a deposit and withdrawal daily, then we may ask to change this pattern to less frequent withdrawals or charge a processing fee. This is all done up front. The key issue is that we do not charge a fee for withdrawals but it does cost us money every time we process a withdrawal.
Do I need to provide documents for a withdrawal?
If documents are required, then customer support will be in touch with you to request the documents we need, due to international laws that must be adhered to. Typically, we need an identification document such as a passport or national ID card; a statement, such as a utility bill or phone bill for proof of address and proof of your payment method. More information about the verification process can be found on the verification page within your “my account” section.
How do I login if I forgot my password or account email?
Forgetting your password is common today but don't worry, we have that covered. At the top of the website where you log in, there is a link ‘Forgot password’. Click on this link and you will be prompted to enter in your email address. Submit your email address and you'll receive an email from us with a link to log in and create a new password. If you forgot your username, please check your emails from Turbo Casino. Your username is your email address, so when you see the email from us then that is the right account.
How can I see all my transactions?
When you log in, go to the “My Account” section. You can find this at the top of the website with a click on your first name. From there, a side menu will pop down with various options including “transactions”. Choose the "Transactions" tab and then you will be able to see all the transactions per day, week, month or a custom period. The transactions you see here are deposits, withdrawals, cash bonuses, bonuses, login bonuses, free spins bonuses and deposit bonuses.
Is it safe and secure to send you my personal documents?
We are regulated by the Malta Gaming Authority and have built this casino and our systems with the strictest of specifications. The information you provide is held securely and only used to verify your account, as it is required by international laws. Additionally, when we request information, we are protecting you as the player so that the deposits and withdrawals are confirmed to be made by you and sent to you only and not somebody else.
How can I take a break from gaming?
Taking a break from the action, is very common and is simple to do at Turbo Casino. If you want to take a break simply login to your account and visit the “My account” section. In the menu on the left you will see the "Responsible Gaming" tab. Here you can block your account for a period of time or set bet limits.
Security Query FAQ
Are my account details secure?
The account you create and the details you have provided at Turbo Casino are protected by the most advanced security systems. We have trained staff and use the best technology to keep your details and financial transactions safe. Additionally, the storing of your data has been set up with the most secure types of protection available. We do not sell or share your data with third parties.
What security does Turbo Casino offer?
We have encryption technology to make sure that the information sent is encrypted and the storage of your data is done in a similar manner. This means that the data is held in an encrypted state so that it cannot be read without an encryption key. This enables us to view your data and keep anyone else locked out.